Operational Icon Definitions

Business Improvement

Business Improvement aims to address the challenges your business face by using a wide range of disciplines such as finance, risk management/compliance, IT systems, operations and human resources, to identify and implement cost saving initiatives, improve management and control, identify and manage risk and improve quality.

Critical Conversations

Critical Conversations provides skills for communicating when the stakes are high, opinions vary, and emotions run strong by improving dialogue and engagement, creating behavioural change and building a high-performance culture.

ERP & Business Alignment

ERP implementations often promises great bottom line benefits to a business.  Occasionally the opposite is achieved in the aftermath of the go live of an ERP system.  By aligning the business with their ERP system we ensure that the business processes and operations are aligned to the ERP system in a way that aligns closely with the business strategy so that the expected benefits from implementing the ERP system can be realised.

Fallout Management

Fallout Management interventions aims to protect and defend an individual, company, or organization facing a public challenge to its reputation.  Occasionally things do go wrong, and in the aftermath it is important that the fallout is managed with the least possible damage.  Individuals closely involved with the business might have personal and emotional attachments that makes it difficult to deal with the fallout as effectively as an outside person.

Forensic Investigation

Forensic Investigation aims to discreetly investigate internal fraud, or internal external collusion that might cause damage and losses for the business.   The aim is to eradicate unlawful activities that may affect the business.  Forensic Investigation aims to lawfully establishing evidence and facts that could be presented in a court of law.


Invariably all of our work starts with some form of an investigation.  The outcome and value of any good investigation depends solely on whether we asked the right questions.

It sounds a lot easier than it is – to quote from Alice in Wonderland: “Would you tell me, please, which way I ought to go from here?” asked Alice.  “That depends a good deal on where you want to get to,” said the Cheshire Cat.   “I don’t much care where…” said Alice.  “Then it doesn’t matter which way you go,” said the Cat. 

IT Embedment

Embedment is defined as the act of setting something permanently within something else.  Embedding IT systems into an operation is one of the most often overlooked activities in a business.  An unembedded IT system is as dangerous to a business as any loose nut on a piece of industrial equipment.  It is likely to fail and cause losses and damage.


Negotiation is a method by which people settle differences.  Occasionally it is necessary to get a neutral person outside the business to facilitate the negotiation process in order to reach a compromise or agreement while avoiding argument and dispute.   In any disagreement, individuals understandably aim to achieve the best possible outcome for their position. However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcome.

Pinpoint Issues

If you have a back injury, you may not be aware that it is your back, because you go to your doctor complaining of a pain in your legs.  Similarly issues does not always present themselves at their cause, but in most cases we only notice the effect caused by the underlying issue.   Key to providing an effective solution to any problem is to pinpoint (which means to identify or locate exactly) the real issues.

Process Improvement

Business Process Improvement (BPI) is a strategic process aimed at identifying the operations or employee skills that could be improved to encourage smoother procedures, more efficient workflow and overall growth.  The scope of a Business Process Improvement process can include the entire business, but generally we focus on improving an aspect of the business such as production, operational efficiency and customer focus.

Process & System Optimisation

Optimising and aligning a business Processes and Systems usually yield quick results and tangible bottom-line benefits for an organisation.  Many clients often ask why they could not achieve process and system optimisation internally.    Have you ever looked for something, usually something you are very familiar with, in a cupboard and then your partner comes along and points it out right in front of you?  There is a word for it, Scotoma, which means “mental blind spot”.  If you are too familiar with or close to a problem, your brain does not process it as diligently than if you were exposed to the problem for the first time.  It is far more difficult to spot a spelling mistake in a document you wrote than to spot one in a document someone else wrote that you read for the first time.   Another critical factor is that people in a business usually only get access to information in the system pertaining to their area or department.   Any ooptimisation effort is greatly restricted by the lack of full information that provides the ability to see the big picture.

Project Management

A project is a unique, transient endeavour, undertaken to achieve planned objectives, which could be defined in terms of outputs, outcomes or benefits. A well managed project is usually deemed to be a success if it achieves the objectives according to their acceptance criteria, within an agreed timescale and budget.

Project Rescue

Occasionally Projects does not go according to plan and start running over time and or budget.   This requires action to quickly analyse projects and identify what needs to be rectified and put the project back on track to deliver successful outcomes for the business.

Sub Rosa Work

The Latin phrase sub rosa means “under the rose”.   The rose’s connotation a symbol of secrecy or confidentiality dates back to Greek mythology.  Aphrodite gave a rose to her son Eros, the god of love; he, in turn, gave it to Harpocrates, the god of silence, to ensure that his mother’s indiscretions (or those of the gods in general, in other accounts) were kept under wraps.  In the Middle Ages a rose suspended from the ceiling of a council chamber pledged all present – all those under the rose – to secrecy.  A lot of the assignments we do for our clients requires us to be discreet and confidential either because of the strategic or reputational sensitivity impact of the work we do.

Strategic Icons
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Interpersonal Icons
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