Interpersonal Icon Definitions


Facilitating a good brainstorming session requires skill because they run the risk of wasting everyone’s time if they’re not well managed.   Brainstorming sessions generally favour the more extroverted personalities in the room, so one has to facilitate the involvement of more introverted individuals.  The most important thing about a brainstorming session is what happens after it ends.  What good is it to end up with 70 great ideas if they go absolutely nowhere?


Collaboration is to get individuals to working together to create or achieve something by working jointly towards a common goal.  It is therefore one of the most important aspects of creating high performing teams.


Communication is a means of connecting people or places and is dedicated to the dissemination of information to key constituencies, the execution of corporate strategy and the development of messages for a variety of purposes for inside and outside the organisation.

Mentoring / Coaching

The word Mentor refers to a trusted counselor or guide and is Greek in origin.  Mentor was a friend of Odysseus that he entrusted with the education of his son Telemachus.

Coaching and Mentoring is very similar, although the work Coaching refers to a more structured approach to mentoring.   Mentoring is a more internal function where a senior or more experienced individual (the mentor) is assigned to act as an advisor, counselor, or guide to a junior or trainee. The mentor is responsible to support, provide feedback, encourage the mentee to manage their own learning in order that they may maximise their potential, develop their skills, improve their performance and grow into the person they have always wanted to be.   Coaching is the process of establishing an atmosphere of mutual trust, respect, safety, challenge and accountability by engaging in regular, structured conversation with a “client”: an individual or team who is within a organisation, to enhance the client’s awareness and behavior so as to achieve business objectives for both the client and their organization in ways that are measurable and sustainable. The coaching process may take different forms (e.g., individual or team coaching) and involve different goals (e.g., problem solving, career and succession planning, leadership/executive development, creation of high-performing teams), but throughout there is a clear focus on the organisation objectives of both the client and the organization.

Change Management

Change management is a collective term for all approaches to preparing and supporting individuals, teams, and organizations in making organizational change. It includes methods that redirect or redefine the use of resources, organisation process, budget allocations, or other modes of operation that significantly change a company or organization. It deals with many different disciplines, from behavioral and social sciences to information technology and organisation solutions.

Pet Project

A Pet Project is often seen as personal obsession of an executive in a business, and not currently necessary or important.  We have experienced many times that a pet project that developed out of a clients hunch or foresight did in fact turn out to evolve into a strategic solution months or sometimes even years later.   So if you have a Pet Project, we can fill the gap without draining your company’s resources on something they don’t currently feel as passionate about as you are.

A growth company is any company whose organisation generates significant positive cash flows or earnings, which increase at significantly faster rates than the overall economy.   Business growth can be achieved either by boosting the top line or revenue of the organisation with greater product sales or service income, or by increasing the bottom line or profitability of the operation by minimizing costs.

Public Speaking / Conference

Public speaking has three general purposes: to inform, to persuade and to entertain. Public speaking is commonly understood as formal, face-to-face speaking of a single person to a group of listeners.  A keynote in public speaking is a talk that establishes a main underlying theme that  establishes the framework for the following programme of events or agenda.  We plan and facilitate strategic breakaways, management breakaways, meetings and teambuilding’s to achieve the goals for the event and ensure that our clients get the most value out of the investment.


Occasionally a client has a gap (that can be long term or short term, e.g. if a key team member has an illness and needs someone to stand in temporarily).  We can generally provide the correct resource, not only with the correct skills and experience, but also that would be the best fit for the dynamics of the existing team that would result in the largest and longest lasting advantage for the business.


A Soundboard is a person whom one can try out an idea or opinion as a means of evaluating it and to whom you tell problems and have discussions with about those ideas or about possible solutions to the problems you are having.
The very act of explaining a problem out loud can, by itself, be enough to solve it. In order to put your problem in a communicable form you must clarify it, stating it in objective terms. To articulate your message, you are forced to mentally organize all information you have about the problem.

Many of your executive clients complain that they suspect that their direct reports generally tend to tell them what they think they want to hear (out of respect and affection mostly).  We provide a Sound boarding service for clients who need someone impartial to bounce ideas off and discuss issues and problems.

Gaps that keeps you awake at night

Clients who approach us with Gaps that keeps them Awake at Night usually present the most interesting and unique challenges to us – which we love to Resolve!


Training can be defined as: The process of increasing the knowledge and skills of the workforce to enable them to perform their jobs effectively.  Training is, therefore, a process whereby an individual acquires job-related skills and knowledge.  Training costs can be significant in any organization and therefore should be relevant to an individual and the outcome of the training should be measurable to ensure that the business profits from the skills and knowledge that was imparted.


Wellness is generally used to signify preventative measures that can be implemented in an organisation to improve the health and longevity of employees by reducing the occurrence of illness and improving the well-being of employees.  Corporate Wellness programs could include offering exercise equipment on site for staff members to utilize, to offering heart healthy choices in the cafeteria, having diet competitions, organizing a sponsored fun run/walk, to arranging real individuals to talk to about healthcare needs.  The aim should be to balance the benefit of improved health in the workforce with the cost of providing a wellness programme.  Many beneficial wellness solutions can be implemented very cost effectively.


A wish is to feel or express a strong desire or hope for something that cannot or probably will not happen.   Many of our clients turn to us to resolve their deepest wishes.  Have you ever thought to yourself, “I wish I had someone to give me an honest, unbiased opinion on a decision I need to make”, “I wish I knew how to solve this without making too many waves”, “I know I have to do something about this, but I just don’t have the time to pay attention to it right now”?  “I just don’t have the time to run the business and stay abreast of developments in our industry.  I wish someone could summarise the latest trends in our industry and the impacts on our business into a 10-page document that I can read on the plane”

Operational Icons
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